Kiplinger personal finance: financial companies with the best digital tools | Business news

Kiplinger personal finance: financial companies with the best digital tools |  Business news

If you manage your finances on your phone or computer, you know how important it is to work with an easy-to-use digital tool institution. Kiplinger’s Personal Finance recently reviewed applications and websites to find financial companies with the best digital tools.

The mobile app and the bank’s website are the easiest to use in the group, combining simple navigation, an attractive interface and a handy set of features for the bank’s customers.

Account balances are displayed in order and visible on the home page, and you can detail each account to see a list of recent transactions and other details.

A notable feature of the app: instead of tapping a button to complete certain transactions, such as transferring funds or depositing a check, drag the button to the screen.

Best card issuer: American Express

The company’s mobile app and website are easy to navigate, but offer a lot of features and functionality.

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It’s easy to find and use a chat box that provides automatic answers to your questions, as well as live access to customer service representatives. Your statement balance, total balance, and payment due are clearly visible at the top of your homepage, and recent transactions are listed below.

Clearly marked buttons take you to pages for account statements, payments, viewing and redeeming reward balances, and managing tasks such as replacing a damaged or stolen card and changing account notifications. Membership Rewards customers can also sort the benefits of the card into the app and use tools on the go.

Best Mortgage Lender: US Bank

Through the US Bank’s website and mobile app, you can see the current waiting times to talk to a customer service representative on the phone and ask for a representative to call you if you’d rather not wait.

Customers can also “co-browse” with the bank’s representatives, allowing customers to share their screen so they can browse the site or app together. And last summer, the bank introduced a one-way video of the representative so that customers can see who they are talking to.

In response to an influx of mortgage customers in need of financial accommodation as the pandemic caused the economy to collapse, US Bank added the ability for customers to make payments through its assistance web portal. And he keeps all the basic tools to himself.

Geico receives the position of digital winner among insurers, with a clean and well-designed application and website that offers excellent features for both customers and non-customers.

As a Geico customer, you can use the app to get digital insurance IDs on the go, get roadside assistance, send photos to get an estimate of your vehicle damage in about 20 minutes, and make payments. to discuss billing with a virtual assistant. , policies and other issues.

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